IT Residency Program (ITRP)

  • About ITRP

    Overview

    Google's IT Residency Program (ITRP) is a 26-month role designed to jumpstart your career in technology at Google or beyond. Residents will learn what it takes to support and scale Google’s technology from our corporate infrastructure to end users.

    Google aspires to be an organization that reflects the globally diverse audience that our search engine and tools serve. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas and cultures leads to the creation of better products and services. Interacting with people in all parts of the company will give you insight into our unique enterprise and corporate culture.

    We also believe that a successful IT career has its foundation in user support, andITRP gives you exposure to a wide range of issues as you will be assisting Googlers from around the world. You will help Google's operations evolve at scale by finding innovative ways to make support more efficient. You will also act as a liaison between technical and non-technical groups to enhance Google's infrastructure and internal services.

    You will be trained and equipped with everything you need to support our users. Through short-term travel, you’ll have the opportunity to experience the diverse support landscape in other Google offices. In addition, our learning and development programs are tailored to provide IT Residents with the technical and professional skills needed to accelerate a career in IT and prepare you for a variety of roles such as Security Engineering, System Administration, Network Engineering, Program Management, and more. Finally, you’ll spend three months in a rotation focusing on your selected career path.

    IT Residency alumni have advanced on to a variety of positions, both at Google and other technology companies, in areas such as Networking, Security, Site Reliability Engineering, System Administration, Support, and more.

    Training and development

    • Core Duty Training begins with Google and ITRP onboarding during weeks one through six, followed by five months of just-in-time learning and advanced support classes aligned with core duty work.
    • ITRP Pathways will then parallel your operations experience, providing customized and skills-specific learning and practice.
    • Formal and informal professional development (communication, project management, leadership skills, etc) will additionally support your career growth throughout your 26 months in the program.

    Travel opportunities

    • Four weeks providing IT support in other Google offices to see how support is done in locations around the world.
    • Locations are based on availability/staffing needs.

    Operations rotation

    • Three month rotation with an Operations team in a more advanced technical area aligned with your chosen career path.
    • Potential rotations include (but are not limited to): Security Engineering, System Administration, Network Engineering, Program Management, and more.

    Locations

    APAC

    • Hyderabad, IN
    • Sydney, AU

    EMEA

    • London, UK
    • Dublin, IE

    US

    • Austin, TX
    • Mountain View, CA
    • New York, NY
    • San Francisco, CA
  • How to apply

    How to apply

    This application is intended for candidates that are eligible for full-time work authorization in their respective job location country. Please check for opportunities in the office where you are eligible for full-time work authorization.

    Minimum qualifications

    • Associate's degree in a technical field or equivalent practical experience
    • 6 months of experience troubleshooting in a Linux, OS X, or Windows networked environment
    • Customer service and/or help desk experience

    Preferred qualifications

    • Degree or certification in one of the following: Information Systems, Information Technology, Applied Networking, System Administration or other degree with applicable experience
    • 1 year of relevant work experience, including experience deploying and supporting desktops/laptops, phone systems, video conferencing and various wireless devices.
    • Ability to adjust quickly to changing priorities and make quick decisions with limited information.
    • Passion for new technology and commitment to learning new skills.
    • Ability to work well in a team environment, with a focus on knowledge sharing and collaboration.
    • Effective customer service, organizational, communication and leadership skills.
    • Completion of the online Google IT Support Professional Certificate program.
  • Interviewing

    Interview process

    • 1 Technical Phone Interview
    • 2 - 3 Technical Hangout Interviews
    • Committee Reviews
    • Offer The technical interviews will pose hypothetical scenario based questions to assess your technical knowledge, problem solving skills, leadership, and Googleyness. The interviews will cover IT concepts and various operating systems including Windows, Mac, Linux, and ChromeOS. Additionally, the interview may cover networking, hardware, software issues, and more.

    Interview tips

    Practice, practice, practice

    Practice working through troubleshooting scenarios out loud with yourself or someone else! Get used to vocalizing your thought process out loud while solving for technical scenarios.

    Know your stuff

    We want candidates that can demonstrate they understand how IT concepts truly work and how they can be applied to real-life technical scenarios.

    Focus on the user

    Remember that this is a customer facing role, and focus on the user is just as important as your technical knowledge.

    Don’t give up

    The interview will challenge you, but fight through it! We are not looking for experts, but we are looking for problem solvers and the ability to learn and pick things up quickly.

  • FAQs

    FAQs

    What will IT Residents work on at Google?

    • Provide direct and remote support for Linux, OS X, Windows, ChromeOS and Android platforms in addition to network-based applications.
    • Troubleshooting of Google’s corporate resources and applications.
    • Develop and participate in local and world-wide IT projects and initiatives, of small to medium complexity.
    • Provide support for services such as video conferencing, remote access, and new internal products and mobile technology.

    What kind of training and development is offered to residents?

    Residents will be trained on everything they need to support our users. Through short-term travel, they’ll have the opportunity to experience the diverse support landscape in other Google offices. In addition, our learning and development programs are tailored to provide IT Residents with the technical and professional skills needed to accelerate a career in IT and prepare them for a variety of roles such as Security Engineering, System Administration, Network Engineering, Program Management, and more. Finally, IT Residents spend three months in a rotation focusing on your selected career path.

    Can I select what location I want to work in?

    We will collect preferences from candidates and offer available locations that each candidate is eligible to work in. Availability will depend on staffing needs in each location.

    What happens to IT Residents after the 26 months are over?

    As early as Month 20, candidates can interview and move on to other internal or external positions. Recent IT Residency alumni have gone on to a variety of roles, both at Google and other top-tier technology companies, in networking, security, site reliability engineering, system administration, support and more.